Return & Exchange Policy

7-Day Return Window

EdgeCraft accepts returns and exchanges within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.

Eligible Items

• Unused items in original packaging
• Items with manufacturing defects
• Items damaged during shipping
• Incorrect items received

Non-Returnable Items

• Used or worn items
• Items missing original packaging
• Custom or personalized orders
• Gift cards
• Final sale items (clearly marked at purchase)
• Bundles purchased at a discount (individual items within a bundle cannot be returned separately)

Restocking Fee

A 10% restocking fee may apply to returns of 5 or more items in a single order, or to items returned without their original retail packaging. The restocking fee is deducted from your refund amount. Returns due to manufacturing defects, shipping damage, or our error are exempt from restocking fees.

Return Shipping Costs

• Our error (wrong/defective item): EdgeCraft covers return shipping
• Buyer's remorse / changed mind: Customer is responsible for return shipping
• International returns: Customer is responsible for return shipping and any customs fees

We recommend using a trackable shipping method for returns. EdgeCraft is not responsible for packages lost in transit during return shipping.

How to Initiate a Return

1. Email [email protected] with your order number
2. Receive a Return Authorization Number (RAN) within 1-2 business days
3. Package items securely with the RAN clearly marked on the outside
4. Ship to: EdgeCraft Returns, PO Box 18207, Denver, CO 80218

Refund Processing

Refunds are processed within 3-5 business days of receiving the returned item. Refunds are issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

• Credit/debit card refunds: 3-5 business days (may take up to 10 days depending on your bank)
• PayPal refunds: 1-3 business days
• Apple Pay refunds: 3-5 business days (via the card linked to Apple Pay)

Exchanges

To exchange an item, follow the return process and place a new order for the desired item. This ensures faster processing and availability. Exchange items are subject to the same 7-day return window from the original delivery date.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hoursof delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you, including return shipping.

For manufacturing defects discovered after 48 hours but within 30 days, please refer to our Warranty Policy.

Order Cancellations

Orders can be cancelled free of charge if requested before shipping (within 1 business day of placing the order). Once an order has shipped, it cannot be cancelled and must go through the standard return process.

Contact

Email: [email protected]
Phone: (303) 555-0142
Hours: Mon-Fri, 9 AM - 5 PM MT