Warranty Policy

Limited Warranty Overview

EdgeCraft stands behind the quality of our products. We offer a 1-year limited warranty against manufacturing defects on all EdgeCraft-branded products, starting from the date of delivery. This warranty covers materials and workmanship under normal use.

What This Warranty Covers

• Manufacturing defects in materials (e.g., leather tearing at seams, hardware breakage)
• Structural failures under normal use conditions
• Defective stitching, rivets, or fasteners
• Finish defects (e.g., plating peeling, anodizing chipping) not caused by wear
• Rust or corrosion on metal components within 90 days of delivery (excluding normal patina)

What This Warranty Does Not Cover

• Damage from misuse, abuse, or improper maintenance
• Normal wear and tear (e.g., leather scuffing, patina development)
• Damage from unauthorized modifications or repairs
• Cosmetic scratches, dents, or dings from daily use
• Damage from exposure to extreme conditions (heat, chemicals, salt water)
• Products purchased from unauthorized resellers or third-party marketplaces
• Consequential or incidental damages

How to File a Warranty Claim

1. Email [email protected] with subject line "Warranty Claim — [Order #]"
2. Include your order number, product name, and description of the defect
3. Attach clear photos showing the defect and the product overall
4. Receive a response within 2-3 business days with claim status and instructions
5. If approved, ship the product to us (return shipping covered by EdgeCraft for approved claims)

Warranty Remedies

For approved warranty claims, EdgeCraft will, at our discretion:

• Repair the defective product at no cost
• Replace the product with the same or equivalent model
• Refund the original purchase price if repair or replacement is not possible

Replacement products carry the remaining warranty from the original purchase date or 90 days from the replacement date, whichever is longer.

Extended Warranty for Premium Items

Products in our premium collection (indicated at purchase) include a 2-year extended warranty covering the same terms above. Premium collection items are eligible for one free leather conditioning treatment within the first year (customer pays shipping only).

Care & Maintenance Requirement

This warranty assumes proper care and maintenance of your products. Following our maintenance guideand product-specific care instructions ensures warranty validity. Evidence of neglect or improper maintenance may void warranty coverage.

Third-Party Products

Products from third-party brands sold on our Site are covered by their respective manufacturer warranties. EdgeCraft will assist in facilitating warranty claims for third-party products but is not the warranty provider.

Contact

Email: [email protected]
Phone: (303) 555-0142
Hours: Mon-Fri, 9 AM - 5 PM MT
EdgeCraft, Denver, Colorado, USA