Shipping Policy

Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Domestic Shipping (United States)

International Shipping

We currently ship to select international destinations. International shipping costs are calculated at checkout based on destination and package weight. Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

• Canada: 7-14 business days — Calculated at checkout
• United Kingdom: 10-21 business days — Calculated at checkout
• Australia: 14-28 business days — Calculated at checkout
• EU Countries: 10-21 business days — Calculated at checkout

Free Shipping

Enjoy free Standard Shipping on all domestic orders over $75. Free shipping is automatically applied at checkout — no promo code needed. Orders under $75 are charged a flat $8.99 for Standard Shipping.

APO/FPO/DPO Shipping

We proudly ship to APO, FPO, and DPO addresses for U.S. military personnel and their families. APO/FPO/DPO orders ship via Standard Shipping at domestic rates. Delivery times may vary (typically 7-21 business days) depending on the destination.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package through the carrier's website. Please allow 24-48 hours for tracking information to update.

Backorders & Pre-Orders

If an item is on backorder, you will be notified by email with an estimated restock date. You may choose to wait, cancel for a full refund, or select an alternative product. Pre-order items are charged at the time of purchase and ship as soon as they become available.

Order Combination & Split Shipments

If you place multiple orders within 2 hours, we will attempt to combine them into one shipment. However, orders containing items from different warehouses or pre-order items may be split into separate shipments at no additional cost. You will receive tracking for each shipment.

Shipping Restrictions

We ship to physical addresses within the United States and select international destinations. We do not ship to P.O. Boxes for express shipping. Some remote areas may require additional shipping time and surcharges.

We do not ship to regions subject to U.S. trade embargoes or sanctions. International customers are responsible for complying with local import regulations.

Holiday Shipping

During peak holiday seasons (November-December), processing times may extend to 2-3 business days. We recommend placing orders by December 15th for Christmas delivery within the U.S. Express shipping is strongly recommended for time-sensitive holiday orders.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 48 hoursof the expected delivery date with your order number and photos (for damaged items). We will file a claim with the carrier and arrange a replacement or refund. Do not discard the original packaging until the claim is resolved.

Address Accuracy

Please ensure your shipping address is correct at checkout. EdgeCraft is not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges will apply for re-shipment.

Package Refusal

If you refuse a package at delivery, it will be returned to us. Once received, we will process a refund for the product cost minus original shipping charges and a 10% restocking fee. If the package is damaged in transit due to refusal, additional deductions may apply.

Contact

Email: [email protected]
Phone: (303) 555-0142
Hours: Mon-Fri, 9 AM - 5 PM MT